Shipping policy

Shipping Policy

Thank you for choosing Amazyng Water. We are committed to delivering your order accurately, safely, and on time. Please review our Shipping Policy below for important information regarding order processing, delivery, and shipping responsibilities.

Order Processing

  • All orders are subject to availability and payment verification.
  • Orders are typically processed within 5–7 business days after payment is received.
  • Orders placed on weekends, holidays, or outside business hours will be processed on the next business day.
  • During periods of high demand, promotions, or unforeseen circumstances, processing times may be extended.

Shipping Areas

We currently ship to USA locations only.

If your location is outside our delivery area, please contact us before placing an order to confirm availability.

Shipping Methods and Delivery Times

Delivery times vary depending on the shipping destination and selected delivery method.

Estimated delivery times:

  • Standard Delivery: 5–8 business days

Delivery estimates are provided for convenience only and are not guaranteed.

Shipping Charges

Shipping fees are calculated based on:

  • Delivery location
  • Order size and weight
  • Selected shipping method

Applicable shipping charges will be displayed during checkout before payment is completed.

From time to time, Amazyng Water may offer free shipping promotions subject to specific terms and conditions.

Order Tracking

Once your order has been shipped, you may receive a confirmation email or text message containing tracking information, if available.

Tracking updates are provided by the shipping carrier and may take time to appear after shipment.

Delivery Responsibilities

Customers are responsible for:

  • Providing accurate and complete shipping information
  • Ensuring someone is available to receive the order when required
  • Inspecting products upon delivery

We are not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information provided by the customer.

Delivery Delays

While we strive to deliver all orders on time, delays may occur due to factors beyond our control, including:

  • Severe weather conditions
  • Natural disasters
  • Transportation disruptions
  • Carrier delays
  • Public holidays
  • High order volumes

Amazyng Water is not liable for delays caused by third-party shipping carriers or circumstances beyond our reasonable control.

Damaged, Missing, or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please notify us within 48 hours of delivery.

To help us resolve the issue promptly, please provide:

  • Your order number
  • Photos of the damaged product(s) and packaging (if applicable)
  • A description of the issue

Claims submitted after the specified reporting period may not be eligible for review.

Risk of Loss and Ownership

Ownership and responsibility for products transfer to the customer upon successful delivery to the shipping address provided at checkout.

Any loss, theft, or damage occurring after confirmed delivery is the responsibility of the customer.

Undeliverable Orders

Orders returned due to:

  • Incorrect address information
  • Refused delivery
  • Failure to receive the package
  • Unclaimed shipments

may be subject to additional shipping fees before reshipment can be arranged.

Contact Information: drink@amazyngwater.com

We appreciate your business and will make every effort to ensure your water products are delivered safely and efficiently.